SaveCash is committed to resolving customer complaints and disputes fairly, promptly, and transparently. This policy outlines the procedures for reporting, investigating, and resolving disputes related to our services.

1. Filing a Complaint

1.1 How to File

You can file a complaint through any of the following channels:

• Online: Submit through your account dashboard
• Email: Send to privacy.savecash@gmail.com with subject line "Complaint"
• Mail: SaveCash Inc., 123 Business Street, San Francisco, CA 94103

1.2 Required Information

Please include the following in your complaint:

• Your full name and account information
• Date and description of the issue
• Transaction ID or reference numbers (if applicable)
• Steps you've already taken to resolve the issue
• Documentation supporting your complaint (screenshots, emails, etc.)
• Desired resolution

2. Complaint Resolution Process

2.1 Acknowledgment

We will acknowledge receipt of your complaint within 2 business days and provide a reference number for tracking.

2.2 Initial Review

Our customer relations team will conduct an initial review within 5 business days and may request additional information if needed.

2.3 Investigation

Complex complaints may require a detailed investigation, including:

• Review of account activity and transaction history
• Analysis of system logs and technical data
• Consultation with relevant departments
• Contact with third-party service providers (if applicable)

2.4 Resolution Timeline

We strive to resolve complaints within the following timeframes:

• Simple issues: 5-10 business days
• Moderate complexity: 15-30 business days
• Complex cases: Up to 60 business days (we will provide progress updates every 15 days)

3. Dispute Resolution Options

3.1 Internal Resolution

Most disputes are resolved internally through our customer service process. We may offer:

• Account corrections or adjustments
• Refunds or credits
• Enhanced account services or features
• Written explanation of actions taken

3.2 Arbitration

If internal resolution is unsuccessful, disputes will be resolved through binding arbitration in accordance with the American Arbitration Association (AAA) Commercial Arbitration Rules. Arbitration will take place in San Francisco, California, unless both parties agree otherwise.

• You waive any right to a jury trial
• Class action waivers apply
• Costs will be allocated as determined by the arbitrator
• The arbitrator's decision is final and binding

3.3 Regulatory Escalation

You may also file complaints with regulatory authorities:

• Consumer Financial Protection Bureau (CFPB): consumerfinance.gov/complaint
• Federal Trade Commission (FTC): reportfraud.ftc.gov
• Your State Attorney General's Office
• Department of Financial Protection and Innovation (California): dfpi.ca.gov

4. Governing Law

This policy and all disputes are governed by the laws of the State of California, United States, without regard to conflict of law principles.

5. Contact Information